Introducing CenturyLink® Connected Voice with Air-Line™

For many, a dependable home phone isn’t just a nostalgic convenience—it’s a critical lifeline, a constant in an ever-changing world. It’s the familiar ring that connects us to loved ones, the reliable link for important calls, and a comforting presence in our homes. CenturyLink understands and deeply values this enduring need for reliable home communication. We also recognize that technology is constantly evolving, and with it, the ways we stay connected. That’s why we’re committed to innovating and adapting, helping ensure that the essential services you rely on continue to be robust, clear, and suited to your needs, both today and tomorrow.

We’re thrilled to announce the introduction of Air-Line, a groundbreaking device designed to bring you CenturyLink Connected Voice, our modern home phone service. This offering is specifically for select customers with traditional CenturyLink landline phone service who want a flexible, reliable, future-ready home phone solution. CenturyLink Connected Voice with Air-Line lets you enjoy crystal-clear calls and all the benefits of a contemporary home phone, with flexible connectivity options including cellular and Ethernet. Whether you’re in a bustling suburban neighborhood or a tranquil rural setting, Air-Line is set to redefine your home phone experience, making it a truly seamless way to stay connected to what matters most.

Join us as we explore how CenturyLink can empower you with advanced, reliable home phone service, keeping you connected effortlessly.

What is Connected Voice and how does Air-Line help?

At CenturyLink, we’re always looking for ways to enhance your experience and provide solutions that truly fit your lifestyle. That dedication is at the heart of CenturyLink Connected Voice, our advanced home phone service.

Understanding CenturyLink Connected Voice

CenturyLink Connected Voice is far more than just a basic phone line; it’s a feature-rich, digital home phone service built for the modern era. While it leverages Voice over Internet Protocol (VoIP) technology, it focuses on delivering the simplicity and reliability you expect from a home phone, combined with the power of today’s digital capabilities. Think of it as the trusted home phone you’ve always known, enhanced with excellent clarity and a suite of convenient features.

Here’s what makes CenturyLink Connected Voice stand out:

• Crystal-clear call quality: Experience conversations without the static or interference sometimes associated with older telephone lines. Connected Voice provides exceptional audio clarity, making every call a pleasure.
• Unlimited local & national long distance: Stay in touch with family and friends across the country without worrying about long-distance charges. Our Basic Plan typically includes unlimited local and national long distance calling. This freedom allows you to connect broadly and frequently, enhancing your personal and professional communications.
• Essential calling features: Connected Voice comes equipped with all the functionalities you depend on daily. These include:
• Voicemail: Never miss an important message. Access your voicemails conveniently, often with options to manage them directly from your phone.
• Caller ID: See who’s calling before you pick up, giving you control over your incoming calls.
• Call waiting: Seamlessly manage multiple conversations. If another call comes in while you’re speaking, you’ll be notified, allowing you to answer or switch between calls with ease.
• Simple plug and play setup: Get your service up and running with ease.
• E911 access: For your safety and peace of mind.
• International calling—500 minutes per month to Canada, Germany, Mexico, Ireland, UK: Stay connected with loved ones across borders.
• Compatibility with home devices: Connected Voice is designed to work with common home devices that rely on a phone line, such as fax machines, and many medical alert systems. We recommend checking with your device provider for specific compatibility details.
• Reliability you can count on: Connected Voice builds on the foundation of reliability you expect from CenturyLink. It’s designed to provide a steady, virtually uninterrupted connection for your important conversations.

Connected Voice is designed with your “connected life” in mind, seamlessly integrating into your home setup while delivering excellent performance and features that simplify your daily communications. It helps ensure that the vital link of a home phone remains strong, clear, and incredibly easy to use.

Meet Air-Line: The small device with a big impact

Now, let’s talk about the device that makes this seamless experience possible for more customers than ever before. Air-Line. Air-Line is not a service in itself, but rather a compact, smart Analog Telephone Adapter (ATA) device. This device serves as the primary conduit for providing standalone CenturyLink Connected Voice service as an upgrade to your traditional landline home phone.

The true innovation of Air-Line lies in its flexible connectivity. Air-Line is enabled by cellular service, allowing your CenturyLink Connected Voice service to connect via a major cellular provider’s signal, similar to how your mobile phone connects. Additionally, the Air-Line device can also use Ethernet either as its primary connection or as backup should the cellular signal weaken or be lost. We are committed to keeping your home phone connected using the most efficient tools available.

What does this mean for you?

• A new option for standalone home phone service: The Air-Line device provides a dedicated, independent path for your home phone. This is great option for select CenturyLink telephone customers who have our traditional landline service who prefer standalone voice service, whether they choose to use the cellular connection or connect via Ethernet.
• Your phone service operates independently: Your CenturyLink Connected Voice phone service with Air-Line works on its own without the need for any sort of internet connection. Air-Line is designed for people who want to keep the phone they use today, their current phone number, and enjoy the familiarity of a standalone phone service.
• Simple, compact design: The Air-Line device is designed to be user-friendly and unobtrusive. It’s a small, easy-to-manage piece of equipment that simply needs power and a signal (cellular or Ethernet) to operate. You connect your existing home phone handset directly to the Air-Line device, making the transition incredibly straightforward.
• Expanded availability: By using cellular and Ethernet connectivity, Air-Line broadens the reach of CenturyLink Connected Voice. It allows us to offer our modern home phone service to a wider range of customers who currently rely on traditional landlines, helping ensure that more homes can benefit from reliable, high-quality voice communication.

Why Air-Line and Connected Voice are right for you

Choosing a home phone service is about more than just making calls; it’s about peace of mind, reliable connections, and features that enhance your daily life. CenturyLink Connected Voice with Air-Line can deliver on all these fronts, offering compelling advantages for a diverse range of customers.

Reliable home phone service, redefined

For decades, you’ve relied on CenturyLink for your home phone. With Air-Line and Connected Voice, that legacy of trust continues, but with a modern, future-forward twist. This solution helps ensure your home phone remains a consistent and clear channel for communication.

• Robust connectivity: Because Air-Line can operate on a major cellular provider’s signal or via an Ethernet connection, it provides a robust connection for your home phone. This means a stable line, critical for important conversations and everyday communication. It’s designed to help minimize the impact of external factors that might affect traditional wired connections.
• A modern choice for voice-only customers: For traditional landline fans who want a dedicated home phone solution without a bundled internet service, Air-Line offers a significant advantage. This proactive approach helps ensure you have reliable voice service as technology evolves. You get to keep your home phone number and the experience you know, powered by modern technology behind the scenes.
• Great for standalone voice households: We understand that not every household requires a robust internet package, or perhaps you prefer to use your mobile device for internet access. For those who primarily need a dependable home phone line—whether for essential communication, a dedicated line for family members, or simply personal preference—Connected Voice with Air-Line is an up-to-date solution. It provides a standalone voice service that doesn’t require bundling with wired internet, offering both cost-effectiveness and simplicity. You get exactly the service you need, without anything extra.
• Optional battery backup: To help maintain service during power outages, an optional battery backup is available for an additional fee for your Air-Line device. This can provide continued phone service for a period of time, offering added peace of mind.

Simple setup, simple use

We believe technology should simplify, not complicate, your life. The Air-Line device and Connected Voice service are designed with this in mind, helping ensure a straightforward and hassle-free experience from day one.

• Effortless installation: When you receive your Air-Line device, the setup process is remarkably simple. You won’t need to be a tech expert. You can easily self-install Air-Line with simple, step-by-step instructions. If you prefer, our dedicated CenturyLink technicians are also available to guide you through each step, helping ensure the device is correctly positioned and connected. The process is typically quick and intuitive, getting you up and running with your new service in no time.
• Works with your existing home phone There’s no need to buy new phones! The Air-Line device is compatible with your current standard home phone handset—whether it’s corded or cordless. Simply plug your existing phone into the Air-Line device, and you’re ready to make and receive calls.
• User-friendly experience: Once set up, using Connected Voice with Air-Line is just like using a traditional home phone. Our goal is to provide a powerful upgrade to your home phone service that feels natural and intuitive to use.

Connected Voice features you’ll love

With CenturyLink Connected Voice, you’re not just getting a phone line; you’re gaining access to a suite of features designed to enhance your calling experience. The Basic Plan, available via Air-Line, provides all the essentials you rely on, empowering you with greater control and convenience.

Key features include:

• Unlimited local & national long distance: Stay connected without worrying about call duration.
• E911 access: For your safety and peace of mind.
• Voicemail: Never miss an important message.
• Caller ID, call waiting: Know who’s calling and manage multiple conversations with ease.
• Simple plug and play setup: Get your service up and running quickly and easily.
• International calling—500 minutes per month to Canada, Germany, Mexico, Ireland, UK: Extend your conversations beyond borders.

These features are seamlessly integrated into your Connected Voice service, helping ensure that your home phone is not only reliable but also incredibly versatile and convenient for your daily communication needs.

How to get started with seamless home phone service

Ready to experience the clarity, reliability, and convenience of CenturyLink Connected Voice with Air-Line? Getting started is just a phone call away. We’ve streamlined the process to help ensure you receive personalized attention and a smooth transition to your new home phone solution.

Call us today

To sign up for CenturyLink Connected Voice with Air-Line, simply pick up the phone and connect with one of our CenturyLink agents. They are specially trained to assist you with this new offering and help ensure all your questions are answered.

 

What to expect when you call

When you call, speak to an who will:

• Confirm availability: They will first check if Connected Voice with Air-Line is available in your specific area.
• Explain the service: The agent will clearly outline the features and benefits of the Connected Voice Basic Plan, helping ensure you understand exactly what you’re getting.
• Guide you through signup: From confirming your details to setting up your account, they will walk you through each step of the sign-up process. This helps ensure accuracy and makes the experience as effortless as possible.
• Answer your questions: Don’t hesitate to ask anything on your mind. Our agents are there to provide comprehensive information and address any concerns you may have about the Air-Line device, the service, or the transition from your current home phone setup.
• Set expectations for delivery and setup: They will inform you about the delivery of your Air-Line device and guide you on the simple self-installation process. You’ll feel fully prepared to get your new service up and running smoothly.

Our goal is to make the process of getting reliable home phone service as straightforward and stress-free as possible.

Staying connected, the CenturyLink way

In an age where connectivity is paramount, CenturyLink continues to evolve, providing you with innovative solutions that keep you seamlessly connected. Air-Line is part of that commitment, offering a revolutionary way to help deliver CenturyLink Connected Voice—a modern, reliable, and feature-rich home phone service.

Whether you’re an existing CenturyLink customer in an area with traditional phone lines, a voice-only household seeking a dependable connection without wired internet, or simply someone looking for a robust and clear home phone solution, Air-Line and Connected Voice are designed with you in mind. They provide the peace of mind that comes with a constant, high-quality connection, powered by advanced cellular technology.

With CenturyLink Connected Voice with Air-Line, your trusted home phone connection can be more flexible, reliable, and accessible than ever before. We invite you to make the call and discover how simple and satisfying seamless home phone service can be.

CenturyLink® Connected Voice with Air-Line™ is anticipated to launch mid-July

Frequently asked questions about Air-Line and Connected Voice

We know you might have questions about this new service, and we’re here to provide clear, straightforward answers. Here are some of the most common inquiries about Air-Line and CenturyLink Connected Voice.

Q: Do I need internet for Air-Line to work?

A: Air-Line is designed to provide standalone home phone service. It uses a major cellular provider’s signal, meaning you do not need a wired internet or traditional landline connection for your home phone to work. Additionally, it can be connected via an Ethernet cable to an existing internet modem.

Q: Is Air-Line available for customers with CenturyLink Internet?

A: Air-Line is specifically for customers who want standalone CenturyLink Connected Voice service. If you have CenturyLink Internet service, you would typically use a different phone adaptable to receive Connected Voice, or continue with your traditional landline voice service in areas where fiber is not available.

Q: Can I use my existing home phone with Air-Line?

A: Absolutely! The Air-Line device acts as an adapter. You simply plug your existing corded or cordless home phone handset directly into the Air-Line device, and you’re ready to make and receive calls. There’s no need to purchase new, specialized phones. This allows for a seamless transition, letting you continue to use the equipment you’re comfortable with and avoid additional costs.

Q: What about compatibility with fax machines or medical alert systems?

A: Connected Voice is generally designed to work with common home devices like fax machines, and many medical alert systems. We recommend checking with your specific device provider for compatibility to ensure seamless operation.

Q: What kind of service can I get with Air-Line?

A: Air-Line provides access to the Basic Plan of our Connected Voice service. This plan includes all the fundamental features you rely on for a comprehensive home phone experience, such as:

• Unlimited local and national long distance
• E911 access
• Voicemail
• Caller ID, call waiting
• Simple plug and play setup

Plus, you can enjoy international calling—500 minutes International calling—500 minutes per month to Canada, Germany, Mexico, Ireland, UK.

Q: How do I get started with Air-Line and Connected Voice?

A: Getting started is simple. To sign up and get all your questions answered, you’ll need to call a CenturyLink agent. Our agents are ready to assist you and can:

• Verify service availability at your specific address
• Explain all the features of the Connected Voice Basic Plan
• Walk you through the entire sign-up process
• Provide detailed guidance on what to expect for device delivery and setup
• Address any concerns you might have about transitioning your existing service or setting up a new one

This personalized approach helps ensure a smooth and confident transition to your new seamless home phone service..