In this short video, you’ll learn how to return your CenturyLink modem, how to get a shipping label, how to pack up your modem for shipping, and how to send the package through UPS.
If you need to return a modem to CenturyLink, it’s important to follow the packing and shipping instructions to ensure your package is processed correctly and avoid any unreturned modem fees. In addition, see a few special notes that apply if you are canceling service, returning a faulty modem, or have connected service with a self-provided modem.
Important note: If you are canceling service and you lease your modem, or if you are ordering a replacement CenturyLink modem, you must return your current modem within 30 days to avoid equipment charges of up to $200.
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I cancelled my service with centurylink 7/1/2022. Ineed a address label to send my modem back to centurylink
i need a return label to return my modem
My service is canceled, I need to have a address to return the modem?UPS would not send,
Upgraded service but didn’t have Centurylink modem at the time. Found modem and would like to return it now.
Hi Linda,
You can review our steps to return a modem here: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html
Or, you can chat with one of our representatives and they will help you. https://www.centurylink.com/home/help/chat.html
Have a great day!
Hi Harold,
You find our steps to returning a CenturyLink modem here: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html?
Thank you!
Hi Lilian,
You can find our steps on how to return a modem here: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html?
Thanks!
Hi Judy,
You can find our steps to returning a CenturyLink modem here: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html
Thanks!
Hi Linda,
You can find the steps to returning a CenturyLink modem here: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html
Thanks!
I don’t have a printer, how can I return my modem without a printed label! Can I just pack it in a box & send it to an address?
Hi Patty,
The label will be emailed to you as a PDF, so you can print it right away or print it later. You can even bring that email to a UPS Store and ask them to print it for you. Thanks!
i need to return my old modum to Centurylink. please tell me how to get a return label for this.
Hi Randy,
After entering your name and address on the CenturyLink returns site, you will have two options. The label will be emailed to you as a PDF, so you can print it right away or print it later. You can even bring that email to a UPS Store and ask them to print it for you. Thanks!
Need to return a centurylink old modem since it was replaced with new one. Need address label to return.
Hi Alice,
After entering your name and address on the CenturyLink returns site, you will have two options. The label will be emailed to you as a PDF, so you can print it right away or print it later. You can find more information here.
Need a return label
I have a new modem and I need to return my old one
If I got a newer version of a Century Link modem, how do I send the old one back ?
Hi Wendy,
Thanks for your question! You can find packing and shipping information for your CenturyLink modem here.
Please send me a shipping label so I can return my old modem.
I need a return label
Hi Judi,
To see options regarding the return label, please visit: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html
i cancelled my service with century link on 8/16/2023 i need an address to return the router. thank you