In this short video, you’ll learn how to return your CenturyLink modem, how to get a shipping label, how to pack up your modem for shipping, and how to send the package through UPS.

If you need to return a modem to CenturyLink, it’s important to follow the packing and shipping instructions to ensure your package is processed correctly and avoid any unreturned modem fees. In addition, see a few special notes that apply if you are canceling service, returning a faulty modem, or have connected service with a self-provided modem.

Important note: If you are canceling service and you lease your modem, or if you are ordering a replacement CenturyLink modem, you must return your current modem within 30 days to avoid equipment charges of up to $200.

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