In this video, we address the most common questions from our customers regarding their CenturyLink bill. Learn how to read your CenturyLink bill today!
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How to create digital life balance
No one can argue with the daily usefulness of screens and electronic gadgets. With each passing year, we have more of them and do more with them. But that means spending more hours with our hands and eyes glued to our devices. Research has shown too much screen time...
How to reboot your CenturyLink router
In this short video, you'll learn four ways to reboot your router, including how to reboot using the CenturyLink companion app. For more information, visit our Customer Support Center.
How to cut the cable cord in 5 steps
Enjoying your favorite shows and movies has never been easier. In this short video, we'll show you 5 easy steps to cut the cable cord for good.
How to spot a phishing scam and what to do if you’re a victim
Phishing is the most prominent type of cyberattack used by criminals today. Phishing attacks happen more than twice as much as the next most common type of cyberattack according to the FBI’s Internet Crime Report. There are many different types of phishing attacks...
Customer benefits of self-service technology
In 2011, Gartner estimated that by 2020, 85% of all customer interactions would be handled without a human agent. And for the most part, they were correct. Most customer service is now handled online. As a customer, you may be curious about how the shift to online...
How to return your CenturyLink modem
In this short video, you'll learn how to return your CenturyLink modem, how to get a shipping label, how to pack up your modem for shipping, and how to send the package through UPS. If you need to return a modem to CenturyLink, it's important to follow the packing and...
How to find and share WiFi passwords on your phone
Let’s face it, one of the most stressful parts of hosting a guest is that inevitable question. “What’s your WiFi password?” A Ponemon Institute study found 53% of people rely on their own memory for recalling passwords. Some write their WiFi password on a sticky note....
How to avoid wrong number text scams
In an era where phones and computers run our lives, it’s all too easy to fall victim to a scam. Even the most technologically savvy people are fooled by ever-evolving scams. In fact, every year, one in ten adults in the US will fall victim to a scam or fraud. The...
Avoiding online scams for seniors
Living in the 21st century means living in the heyday of cybercrime. In fact, monetary loss from cybercrime incidents have been increasing exponentially every year since 2001. Criminals are constantly devising new ways to get their hands on credit card numbers,...
How to run a speed test
In this video, you will learn how to use the CenturyLink Speed Test tool to find your internet speed and how to understand your results. Having internet issues? We know how frustrating that can be. Though we do everything we can to make CenturyLink services reliable,...
How to troubleshoot your phone line
Having a problem with your phone line can be frustrating. In this video, we will show you some simple ways to find out what the issue may be.