a blog from CenturyLink

How to transfer service when you’re moving


Moving is stressful. Between packing, updating your address, and introducing pets to their new neighborhood, you don’t need anything else to be complicated. Luckily, transferring your internet service can be a breeze once you learn the basics. In honor of National Moving Month, learn how you can easily transfer service to your new home.

How to transfer service to your new home

One of the first things you’ll want to set up in your new home is your internet. After all, if you have smart devices or a smart home hub, you’ll need the internet to get all of your devices up and running. While you’re at it, check out our checklist for moving to a new home. Here are five simple steps to transferring service to your new address.

Woman plugging in electronics

Step 1: Inform your internet service provider that you’re moving.

The first step to transferring your service is to contact your internet service provider (ISP) and let them know you’re moving. You can usually log into your account or call customer service to figure out how to transfer your service. It’s best to contact them at least two weeks before you plan to move. If you need new equipment, you’ll want to give them plenty of time to schedule the installation.

You also need to find out if your homeowner’s association works exclusively with one internet service provider. If you want to make any outdoor installations, you may need to make plans with your HOA.

Step 2: See if you can transfer your service to your new home.

When you’re moving into a new home, you’ll probably be able to keep the same internet service if you aren’t moving far. However, if you’re moving to a new city or state, you might have to pick a new service.

Double-check with your provider to make sure they provide service in your new area. Don’t forget to ask your ISP if there will be any significant changes to your internet package when you transfer. For example, you might be able to get faster speeds in your new home. Check out our guide to comparing internet speeds.

Woman playing with daughter in moving box

Step 3: Check for moving discounts or deals.

Many service providers offer promotional discounts during moving season, which is during the months of April through September. If you’re switching to a new provider, be sure to ask about new customer deals. Even if you’re staying with your old provider, you might be eligible for discounts if your contract is almost up. You might be able to bundle services together or upgrade to a better internet speed. It never hurts to check!

Step 4: Install and activate your new internet service.

To set up internet in your new home, find out if your new home is wired up for service. If it is, all you have to do is schedule the service activation with your ISP, plug in your equipment, and you’re good to go. If it isn’t set up, you’ll need to schedule an installation.

If the last resident had the same internet service, chances are all the wiring is still in place and operational. If the previous resident used a different internet, TV, or phone service, you probably need to schedule an installation.

Couple learning how to transfer service in new home

Step 5: Run a speed test in your new home.

Now that you’ve moved your Wi-Fi to your new home, it’s time to run a speed test. First, you might want to learn more about how internet speeds work and what’s the right internet speed for you. Make sure you’re getting the speeds you’re paying for by checking your speed with the CenturyLink Internet Speed Test.

Switching internet providers

Is there a good time to switch internet service providers? Moving is actually a great time to switch. In fact, many providers will offer new customer discounts and deals during moving season. If you’re looking for a new internet provider, check if CenturyLink is available in your area. With CenturyLink, you can get your service up and running at your new place ahead of time, so it’s ready when you move in. Learn more here.

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<a href="https://discover.centurylink.com/author/emilyr" target="_self">Emily Richey</a>

Emily Richey


Emily Richey is the Content Manager for the CenturyLink and Quantum Fiber blogs. A recent graduate of Pace University NYC, she's an avid reader and writer. She spends most of her free time in bookstores and cafes, seeking the perfect cup of coffee.